General enquiry or feedback

Medical cover

In the event of a medical emergency while travelling, please contact the AXA Emergency Assistance team on +44 203 280 3688.

Our 'Select' travel insurance policies can offer cover for a wide range of pre-existing medical conditions, subject to a brief assessment and declaration during your quotation.

Please note that we do not offer policies with partial cover, so it is important that you answer all questions presented throughout your quotation completely and accurately.

For example, if you have asthma, eczema and high blood pressure, all 3 conditions must be declared during your quotation.

If you only declare 1 or 2 of the conditions, cover in the event of a claim is likely to be declined.

You can find further guidance about the cover provided by our medical policies in the Health section of our FAQ.

Money Helper - Medical Directory

If you have or have had a serious pre-existing medical condition that we cannot offer cover for, Money Helper (provided by HM Government) can help you find specialist cover through their Medical Directory.

You can access the directory: